AI Agent + Helpdesk
for Customer Support

SupportResponse is an AI-powered support agent that answers up to 80% of common customer questions automatically. It learns from your website, FAQs, and uploaded resources, providing fast, accurate responses 24/7. For more complicated questions, SupportResponse passes the details to your team to handle.

When SupportResponse needs help, it routes the conversation to a live agent through your helpdesk (Zendesk, Freshdesk), email, or SupportResponse's built-in live chat. Your team gets the full thread, so the customer doesn't have to repeat themselves. No forwarding, no lost messages.

SupportResponse handles the repetitive questions your team answers every day — product details, pricing, how-to guides, shipping, account setup, and troubleshooting. It's built for the "how do I…?" and "where is my…?" queries that make up 80% of support volume. For anything more complex, it hands the customer to your team automatically.

No, SupportResponse is designed to be easy for anyone to set up. Just connect your resources, like a website or FAQs, and it’s ready to start helping your customers. You don’t need to know how to code or hire a developer.

SupportResponse works on your website and integrates with tools like WhatsApp, Slack, Telegram, and Viber. It also connects with CRMs like Zendesk and Freshdesk, making it flexible for businesses with different systems.

SupportResponse includes built-in reports to show how it’s performing. You can see how many questions were answered by AI, which were passed to your team, and where your customers are from. These insights help you see what’s working and what can be improved.

It doesn't guess or make things up. If SupportResponse isn't confident in an answer, it passes the conversation to your team with the full chat history. Your customer never hits a dead end — they get a real person who already knows what was discussed.

Yes. SupportResponse only answers based on the content you provide — your website, docs, and FAQs. It won't go off-topic or invent information. You can also set custom instructions to guide its tone and behavior.

SupportResponse is quick to set up—no coding needed—and starts working in minutes. Unlike generic chatbots, it uses your content to give better answers and works as a hybrid solution: AI for repetitive tasks and human handover for more complex issues. It’s also backed by 14 years of customer support expertise, making it smarter and more practical for real business needs.

Yes, you can try SupportResponse for free with basic features to see how it works for your business. If you need more advanced options, you can switch to a paid plan anytime.

Yes, SupportResponse supports over 45 languages. It automatically detects the language your customer is using and continues the conversation in the same language. This makes it a great fit for businesses with a global audience.

Yes! SupportResponse learns from every interaction and gets better with time. You can also add new information or update your resources, and SupportResponse will use it to provide better answers. This makes it smarter and more useful as your business grows.