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Stories, insights, and advice that will revolutionize your approach to crafting and developing chatbots.
Latest articles
Monday, July 13, 2026
Why Your AI Chatbot Is Getting 1-Star Reviews (And How to Fix It Before Launch)
Go read the threads on r/customerexperience and r/CustomerSuccess sometime. There’s a pattern that shows...
Friday, July 10, 2026
Best Zendesk alternatives in 2026 (now that Zendesk bills per resolution too)
If you’re reading this, one of three things probably happened. Your Zendesk bill arrived with AI...
Wednesday, July 8, 2026
Every AI support tool runs the same models. So why do results differ so much?
At some point in every sales call, a founder asks us the same question: “Do you have your own proprietary...
Monday, July 13, 2026
Anna Hordiienko
Why Your AI Chatbot Is Getting 1-Star Reviews (And How to Fix It Before Launch)
Go read the threads on r/customerexperience and r/CustomerSuccess sometime. There’s a pattern that shows...
Read more
Friday, July 10, 2026
Anna Hordiienko
Best Zendesk alternatives in 2026 (now that Zendesk bills per resolution too)
If you’re reading this, one of three things probably happened. Your Zendesk bill arrived with AI...
Read more
Wednesday, July 8, 2026
Anna Hordiienko
Every AI support tool runs the same models. So why do results differ so much?
At some point in every sales call, a founder asks us the same question: “Do you have your own proprietary...
Read more
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