Changelog

Voice-to-Text: Say It Instead Visitors can now use the new mic button to speak instead of type

Why this is helpful:

Great for users on the go, or anyone who finds talking easier than typing.

• Billing: Now runs through Stripe. We’ve switched from Lemonsqueezy to Stripe.
• Smarter Email Collection for Agent Handoff: When someone asks for human help, they now see a real email input field and built-in email validation helps avoid typos
• WebChat: Header text color is now customizable, so it fits your brand better and the “Restart” button is gone — less clutter, fewer clicks. A new  ⋯  menu gives quick access to Start a new chat and Talk to a human agent.

New in Your Dashboard: Unanswered Questions. There’s now a section showing questions your AI didn’t handle

Why it matters: 

Spot trends, update your bot’s knowledge, and avoid repeated confusion.

• Conversations: Inboxes & Chat Preview Folders got a makeover and also now new messages show up instantly
• Communication channel (Telegram, WhatsApp, Slack etc.) is now visible in the preview message.
• WebChat: Open Links in a New/Current Tab Now you decide—links in WebChat open in a new tab by default, but you can switch to current tab in settings.

• Chat Transcription Email: Reply-To & Subject Reply-To now connects directly to the customer’s email. 
• Subject line is now dynamic, summarizing the chat topic for better context.

Closed chats now get AI-powered summaries and Tags in the Details section. These provide key insights and suggestions for improving your knowledge base or adding FAQs—helping your SupportResponse bot respond even smarter.